Institutional SLA
Terms of Enterprise Service & SLA Framework
Applicable to Pilot Deployments and Commercial Contracts
1. Scope of Business OS Licensing
Licensing covers deployment of the 7-layer architecture connectors, orchestration framework, and local AI agent workforce across specified organizational entities.
2. Service Level Guarantees (SLA)
Enterprise deployments feature 99.9% operational availability commitments, 4-hour dedicated incident response windows, and dedicated systems engineering liaisons.
3. Human-on-the-Loop Liability Boundary
Automated agents execute within defined mathematical boundaries. Final strategic actions requiring human authorization remain under the managerial jurisdiction of designated institutional officers.
